Privacypolicy

As an international logistics services company that supports the distribution of goods from Japan to other countries, we are fully aware of our mission and responsibility to protect personal information while we support other companies. In order to gain the trust of our customers, we will implement appropriate measures to protect personal information.

Taking into consideration the description and scale of our business as indicated above, we will obtain and use personal information appropriately. As a general rule, we will not handle personal information beyond the scope necessary to achieve the purpose of use without obtaining the consent of the person concerned beforehand, and we will take measures to this end.

Unless we have obtained the consent of the person concerned, or there is a legitimate reason to do so based on laws or regulations, we will not provide personal information to third parties other than subcontractors. In such cases, to ensure the appropriate handling of personal information by such subcontractors, we will exercise necessary and appropriate supervision by concluding confidentiality agreements, etc. regarding the handling of personal information and specific personal information.

We will comply with laws, regulations, national guidelines, and other norms regarding the handling of personal information.

We will take measures to prevent leakage, loss, or damage of personal information in our possession, and will take necessary corrective measures.

We will establish a complaint and consultation desk for the handling of personal information and our personal information protection management system, and for responding to such complaints and consultations.

About the handling of personal information
We may handle customers’ personal information in the course of our business transactions.
Below is an explanation of how we handle such personal information.

1. Our basic stance on the handling of personal information
We declare our personal information protection policies, and we are committed to ensuring that all of our employees and related parties are aware of such policies, and we will implement, improve, and maintain them. Moreover, we will obtain personal information in a lawful and fair manner, and we will not obtain personal information through illegal means. We will also inform the person concerned who is the subject of personal information of the voluntary nature of giving such information and the consequences to the person concerned if he/she/they do not give such information.

2. The personal information we handle
Personal information obtained directly through writing, etc. and its purpose of use
a. Personal information disclosed by customers in the course of performing our business
– To perform our business, to respond to inquiries regarding our business, to execute contracts with customers. to manage contracts, and to communicate regarding our business.
b. Personal information disclosed to us by customers themselves through online forms, email, fax, telephone calls, etc.
– To perform our business, to respond to inquiries regarding our business, to execute contracts with customers. to manage contracts, and to communicate regarding our business.
c. Personal information of applicants for employment
– To receive applications for interviews, to contact for interviews, to conduct interviews, to make employment decisions, and to perform related work
d. Personal information and specific personal information of employees
– To conduct labor management, personnel management, salary payments, tax-related business, and social security-related business of employees
e. Personal information and specific information of suppliers/business partners
To perform administrative work related to payment records for remuneration, fees, etc. and to payment records related to real estate transactions
Personal information disclosed by customers in the course of performing our business
a. Personal information of applicants for employment obtained from recruitment agencies.
– To consider employment and for related communications
b. Personal information entrusted by client companies for consignment/commission purposes
– For delivery data in case of outsourced delivery
– To perform shipping operations
– For the preparation of documents to be submitted to public institutions when operations are outsourced
– For applications to perform outsourced operations
Personal information disclosed to us by customers themselves through an online form, email, fax, telephone call, etc.
a. Personal information disclosed by customers in the course of performing our business
– To perform our business, to respond to inquiries regarding our business, to execute contracts with customers. to manage contracts, and to communicate regarding our business.
b. Personal information disclosed to us by customers themselves through online forms, email, fax, telephone calls, etc.
– To perform our business, to respond to inquiries regarding our business, to execute contracts with customers. to manage contracts, and to communicate regarding our business.
c. Personal information of applicants for employment
– To receive applications for interviews, to contact for interviews, to conduct interviews, to make employment decisions, and to perform related work
d. Personal information of employees
– To conduct labor management, personnel management, salary payments, tax-related business, and social security-related business of employees
3. Non-disclosure / non-provision of personal information to third parties
As a general rule, we will not disclose nor provide personal information in our possession to third parties except in the following cases:

– When the person concerned has consented
– When required by law
– When it is especially necessary for the protection of life, body, or property of an individual, and it is difficult to obtain the consent of the person concerned
– When disclosing or providing personal information to subcontractors within the scope necessary to achieve the purpose of use. In this case, to ensure the appropriate handling of personal information by such subcontractors, we will exercise necessary and appropriate supervision by concluding confidentiality agreements, etc. regarding the handling of personal information and specific personal information.
4. Security measures for personal information we handle
We will take reasonable security measures to prevent leakage, loss, or damage of personal information, and we will take necessary corrective measures. However, please note that there is no absolute technology that prevents illegal access.
We regularly educate our employees on the protection of personal information.
5. Obtaining personal information from our website
Encryption
When obtaining personal information from our website, we use encryption (SSL) so that personal information can be transmitted securely.
About cookies and web beacons
We may use “cookies” and “web beacons” on our website. Cookies are small information files exchanged between a customer’s computer and a website, and are solely used to improve the content of the website and the services provided to better satisfy the customer. Web beacons work together with cookies to monitor access to a website from the customer’s computer, and they collect statistics on web page views and others. While these cookies and web beacons do not collect information that can identify a customer or a customer’s computer, if a customer does not want the usage of cookies and web beacons, the customer can set his/her/their browser to stop usage.
6. Desk for disclosure, correction, suspension of use, complaints, etc.
With regard to personal information in our possession that is subject to disclosure, a customer may request a notification of the purpose of use, disclosure, cessation of use, deletion, or cessation of provision to third parties, as well as the correction, addition, or deletion of personal information as a result of disclosure (hereinafter referred to as “requests for disclosure, etc.”). However, please note that we may not be able to respond to requests for disclosure, etc. related to assessments/evaluations. For details on the procedures for requests for disclosure, etc. please contact our “desk for inquiries regarding the protection of personal information.” Also, a customer may file a complaint or request for consultation regarding our handling of personal information and personal information protection management. When we receive such complaints or requests for consultation, we will inform the person concerned of the procedures for requests for disclosure, etc. and we will respond appropriately and promptly to a reasonable extent. We have a dedicated desk for customers as follows:

Desk for inquiries regarding the protection of personal information:
Mr. Marukame, Manager for External Responses for Personal Information Protection, Sync Logistics Inc.
8F Shimbashi Square Building 5-14-10 Shimbashi Minato-ku Tokyo 105-0004
Or please inquire using our Inquiries page (SSL compatible)